Project Overview

Claim Management System for Assistance company in Baltics

Our client, a small travel assistance company based in Baltics, required a custom backend system to manage travel insurance claims, alongside other essential back-office operations

Challenge

The client was launching a new business and needed a comprehensive backend software solution to handle: Manage travel insurance claims; Online communication; Invoicing; Integration with partners

Team Composition

1 FTE – .Net developer, 0.5 FTE – tech lead/analyst

Technology Stack

C#.Net 4.5, MVC, jQuery, REST, MSSQL, Windows Server

Process

1. Requirements Gathering:
   The client communicated business requirements to the Scandiantech team as needed. Our technical lead participated in stakeholder meetings to ensure a thorough understanding of the requirements
2. Technical Design:
   The system followed an n-tier architecture. The user interface and backend were built using .NET MVC, incorporating HTML5, CSS3, and jQuery. Data was stored in MSSQL, and REST APIs were developed for integration with third-party services. Windows services were implemented for daily maintenance tasks. Key features included: Travel Insurance Claim Module: To create, manage, and track travel insurance claims; Communication: For sending out emails and reminders; Invoicing Module: To generate invoices; User Management: To control access and roles within the system; B2B Integration: to exchange policy data with Insurance companies and Partners.
3. Development and Testing:
   Development tasks were tracked in Redmine for streamlined project management. The codebase was covered with unit tests and underwent rigorous performance testing to ensure reliability and scalability. As long as the system contains sensitive personal data advanced security testing has been done
4. Delivery and Deployment:
   Software was deployed iteratively to production servers configured by Scandiantech specialists (Windows Server 2012). Regular client acceptance testing ensured alignment with business goals

Results

A minimum viable product (MVP) was deployed to production within six months (it includes claims admin module, user management, invoicing and communication modules)

Over the next nine years, the system evolved with continuous feature enhancements to support the client’s growing business

Scandiantech’s solution allowed the client to launch their business effectively and operate without significant delays, providing a robust foundation for future growth